Effective Date: May 12, 2025

Welcome to PETSITE Official (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://petsiteofficial.com, purchase our products, or interact with our services. Your privacy is important to us, and we are committed to protecting it.

1. Information We Collect

We collect several types of information in connection with your use of our website and services, including:

a. Personal Information:

  • Full Name
  • Shipping and Billing Address
  • Email Address
  • Phone Number
  • Payment Information (processed securely via third-party payment providers)

b. Non-Personal Information:

  • Browser type and version
  • IP address
  • Pages visited and time spent
  • Device identifiers
  • Referring website

c. Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic.

2. How We Use Your Information

We may use your information for purposes including but not limited to:

  • Fulfilling and managing orders
  • Processing payments and refunds
  • Sending transactional or promotional emails
  • Offering customer support
  • Improving website functionality and performance
  • Preventing fraudulent activity
  • Analyzing user behavior to improve product offerings

3. Sharing Your Information

We may share your information with:

  • Service Providers: Such as payment processors, shipping carriers, and analytics services.
  • Legal Authorities: When required by law or to protect our rights and users.
  • Advertising Partners: To provide you with relevant advertisements and product suggestions, including tools like Google Ads and Meta Pixel.

We do not sell your personal information to third parties.

4. Third-Party Links

Our site may contain links to third-party websites, such as our PETSITE Amazon store. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing your data.

5. Your Rights and Choices

You have the right to:

  • Access or request a copy of your personal data
  • Correct or update any inaccurate information
  • Opt out of promotional communications
  • Request deletion of your personal information (subject to legal or contractual obligations)

To manage your preferences, you can use the tools provided on our site or adjust your browser settings to disable cookies.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including to comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or destruction. However, no method of transmission over the internet is completely secure. Use the site at your own risk.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently received such information, we will delete it promptly.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the revised effective date. Continued use of the site after changes are posted indicates your acceptance of those changes.